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Frequently Asked Questions
What are your customer support hours?
Our support team is available Monday through Friday from 9am to 6pm GMT. For urgent matters outside these hours, please use our emergency support email.
How quickly can I expect a response?
We typically respond to all inquiries within 24 business hours. Support tickets are prioritized based on urgency and customer service level.
Do you offer demonstrations of your platform?
Yes, we offer both live demos and recorded walkthroughs of our plagiarism detection platform. Contact our sales team to schedule a personalized demonstration.
How can I report a technical issue?
Technical issues can be reported through our support portal, by email to support@g4rsklns.com, or by phone during business hours. Please include relevant details and screenshots if possible.