Refund Policy

Last updated: June 15, 2024

Introduction

At G4RSKLNS, we strive to ensure complete satisfaction with our plagiarism detection services. We understand that circumstances may arise where a refund is requested, and we have established this policy to address such situations fairly and transparently.

This Refund Policy applies to all services purchased directly from G4RSKLNS through our website or customer support channels.

Refund Eligibility

Refunds may be granted under the following circumstances:

Service Unavailability

If our service experiences significant downtime (more than 24 consecutive hours) preventing you from using the service you paid for, you may be eligible for a prorated refund for the affected period.

Technical Issues

If you experience persistent technical issues that substantially impair your ability to use our service, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund.

Subscription Cancellation

If you cancel a subscription plan:

  • Within 14 days of purchase and have not used the service, you may be eligible for a full refund
  • After using the service or after 14 days from purchase, no refund will be provided for the current billing period, but no future charges will be applied

Duplicate Charges

If you were charged multiple times for the same service due to a system error, the duplicate charges will be refunded in full.

Non-Refundable Services

The following are generally not eligible for refunds:

  • Pay-per-use credits that have been partially or fully used
  • Subscription services that have been used for more than 14 days
  • Enterprise or custom packages, unless otherwise specified in your service agreement
  • Services where the results did not meet your expectations but the service functioned as described

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at support@g4rsklns.com or through the contact form on our website
  2. Include the following information in your request:
    • Your account email address
    • Order or transaction number
    • Date of purchase
    • Reason for the refund request
    • Any relevant documentation or screenshots
  3. Our customer support team will review your request and respond within 2 business days
  4. If your refund is approved, we will process it within 5-10 business days

Refund Timeframes

Once approved, refunds are processed according to the following timeframes:

  • Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement, depending on your card issuer
  • PayPal Payments: 3-5 business days
  • Bank Transfers: 7-14 business days, depending on your banking institution

Please note that these timeframes are estimates and may vary based on your financial institution's policies.

Partial Refunds

In some cases, we may offer partial refunds when:

  • You have used a portion of the service but experienced issues with the remainder
  • The service was partially delivered as described
  • You are canceling a subscription that offers tiered refund amounts based on usage

The amount of a partial refund will be determined on a case-by-case basis, considering factors such as service usage, duration of subscription, and nature of any technical issues encountered.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. For example:

  • Credit/debit card payments will be refunded to the same card
  • PayPal payments will be refunded to your PayPal account
  • Bank transfers will be refunded to the originating bank account

In exceptional circumstances where the original payment method is no longer available, we will work with you to determine an alternative refund method.

Special Circumstances

Promotional or Discounted Purchases

Services purchased with promotional codes or at discounted rates may be subject to different refund terms, which will be specified at the time of purchase.

Enterprise Agreements

For enterprise clients with custom service agreements, the refund terms specified in your contract will supersede this general policy.

Force Majeure

In cases of force majeure (such as natural disasters, power outages, or other events beyond our reasonable control), our standard refund policy may be modified. We will evaluate such situations on a case-by-case basis.

Exceptions to the Refund Policy

G4RSKLNS reserves the right to reject refund requests that:

  • Are made outside the specified timeframes without reasonable justification
  • Involve violations of our Terms of Service
  • Appear to be fraudulent or abusive
  • Are for services that have been fully delivered as described

Decisions regarding exceptions to this policy will be made at the sole discretion of G4RSKLNS management.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: support@g4rsklns.com
  • By phone: +44 624 870 5746
  • By mail: 3 Clarke Wells, Seantown, TD8 6PQ, United Kingdom

Our customer support team is available Monday through Friday, 9am to 6pm GMT, to assist with any refund-related inquiries.